Following on from the latest Government Covid-19 guidance we are pleased to inform that our Charity Shop and our Donation Centre are opening from 16th June 2020 (subject to any new Government guidance) albeit on significantly reduced hours.

We will be following all Covid-19 secure workplace environment requirements to ensure your safety.

Our Charity Superstore will be open Tuesday to Saturday, 10am – 2pm. We respectfully request that you adhere to the following:

  • Please do not visit our Charity Superstore if you have symptoms and/or those in your household have symptoms

  • We will only be allowing one person per household in to the store

  • Number of customers in the store at any one time is restricted

  • Staff will not be able to help move large items to vehicles but we will have a collection time slot each day as well as free delivery offered (larger items only)

  • We will only be accepting card payments

  • We will be asking customers to pack their goods in to the shopping bags they have brought with them

  • A one way route is in place please follow this and the social distance guidelines indicated on the shop flooring

  • There will be a separate returns procedure, please contact the shop 0300 1240204

Our Donation Centre will be open for two mornings only; Tuesdays and Saturdays , 9.00am – 10.30am. The following has been implemented for your safety and that of our team:

  • Please do not bring goods to our Warehouse if you have symptoms and/or those in your household have symptoms

  • Follow the one way system for drop off and the social distance guidelines indicated on the donations centre drive

  • Please only bring items you can carry yourself without assistance. If you will require assistance please contact our offices before making arrangements to drop off to us. Phone: 0300 1240204

  • Please leave your items where indicated at the Centre

  • If you wish to Gift Aid your items please put a sticker on your items if you have a Gift Aid number. If you would like to sign up for Gift Aid please email: info@horsham-matters.org.uk

  • Please only bring goods that are in a nearly new condition as our procedures for handling goods are much more intensive

  • We reserve the right to reduce our hours with no notice if the number of donors and donations becomes unsafe

Registered Charity number: 1116253